Question 1

What is a remanufactured diesel engine?

Accepted Answer

A remanufactured diesel engine is an engine that has been returned to factory specifications through a meticulous process. It involves complete disassembly, cleaning, inspection, and replacement of worn or damaged parts with new or re-machined components. The engine is then reassembled and tested to ensure it meets or exceeds original equipment manufacturer (OEM) performance standards. It's the closest you can get to a brand new engine without the brand new price tag.

Question 2

How is a remanufactured engine different from a rebuilt or used engine?

Accepted Answer

A "rebuilt" engine involves a more limited repair, typically addressing only the specific parts that have failed. A "used" engine is simply a salvaged engine from another vehicle with no repairs made. A remanufactured engine, like those from US Engine Production Inc, undergoes a complete industrial process to restore it to OEM specs, offering superior quality, reliability, and a 1-year unlimited mileage warranty far beyond what rebuilt or used engines can provide.

Question 3

Why should I choose US Engine Production Inc?

Accepted Answer

With over 40 years of experience, a database of over 473,000 engines, and a commitment to quality, US Engine Production Inc is a leader in the industry. Our engines are remanufactured in New York to the highest standards and come with a 1-year, unlimited mileage warranty. We provide expert support and a massive inventory to get you back on the road quickly.

Question 4

How do I find the right engine for my vehicle?

Accepted Answer

The best way to ensure a perfect match is by using your Vehicle Identification Number (VIN). You can enter your VIN on our engine search page or provide it to our sales team. We can also identify your engine using the year, make, model, and engine size.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as wire transfers and certified checks. For financing options, please contact our sales team at (631) 991-7700.

Question 6

Can I get a quote before purchasing?

Accepted Answer

Absolutely! You can request a free, no-obligation quote by filling out our quote form on our website or by calling our sales department directly. We'll provide a detailed price including shipping and any applicable core charges.

Question 7

What does the warranty cover?

Accepted Answer

Our industry-leading warranty covers defects in materials and workmanship for the specified duration. For detailed information on what is covered, please visit our Warranty Page.

Question 8

How long is the warranty period?

Accepted Answer

All remanufactured engines come with a 1-year, unlimited mileage warranty. No mileage caps, no fine print. Visit our Warranty Page for full details.

Question 9

How do I file a warranty claim?

Accepted Answer

To initiate a warranty claim, please contact our warranty department at (631) 991-7700 or email us at sales@usepny.com. You will need your original invoice number and vehicle information. Our team will guide you through the process.

Question 10

How long does shipping take?

Accepted Answer

Delivery times vary based on your location and engine availability. Most in-stock engines ship within 1-2 business days and typically arrive within 3-7 business days to commercial addresses. For more details, see our Shipping Policy.

Question 11

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive an email with the tracking number and a link to the freight carrier's website. You can use this information to monitor the status of your delivery.

Question 12

Is shipping free?

Accepted Answer

We offer competitive freight rates to commercial addresses with a forklift or loading dock. Residential delivery and liftgate services are available for an additional fee. Shipping costs will be clearly outlined in your quote.

Question 13

Are there specific installation requirements?

Accepted Answer

Yes, proper installation is crucial for engine longevity. We provide detailed installation guidelines with every engine. It is required that the engine be installed by an ASE certified mechanic. Key steps include flushing the cooling system, replacing the oil cooler, and verifying fuel and electrical systems are in proper working order.

Question 14

What is the break-in period for a remanufactured engine?

Accepted Answer

We recommend a break-in period of 500-1000 miles. During this time, avoid heavy towing, high RPMs, and prolonged idling. Vary your speed and allow the engine to warm up properly before driving. An oil and filter change is required after the first 500 miles.

Question 15

What type of oil should I use?

Accepted Answer

Always use the oil viscosity and type recommended by the original vehicle manufacturer. You can find this information in your owner's manual. Using the correct oil is critical for engine performance and warranty validation.

Question 16

What is your return policy?

Accepted Answer

Please refer to our Return Policy page for detailed information on returning an engine. All returns must be authorized and may be subject to a restocking fee.

Question 17

What is a core return?

Accepted Answer

The "core" is your old, used engine. The core charge is a deposit you pay until we receive your old engine back. Returning the core is essential as it allows us to remanufacture it for a future customer, which helps keep costs down and is environmentally friendly.

Question 18

How do I return my core engine?

Accepted Answer

We make it easy! Once your new engine is installed, place the old one in the same crate, call the provided toll-free number, and the freight company will pick it up from your location at no cost to you. Your core deposit will be refunded once we receive and inspect the core.

Frequently Asked Questions

General Information

Ordering and Sales

Warranty Information

Shipping and Delivery

Technical and Installation

Returns and Cores

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